All site rates are plus electric. $5 per day additional for 30 amp and $10 per day additional for 50 amp

All stays of 7 nights or longer will be actual metered electric usage - meters read at arrival and departure.

.

A $100 cleaning fee will be charged to Cottages and Chalets on reservations of 4 days or less.

NO TENTS ON RV SITES

Seasonal Rates Available
 Please Call: 315.482.SWAN
 
 

Park Policies

SWAN BAY RESORT 

1000 Islands Premier RV Park & Marina

***We are anxious to get our 2020 season rolling safely and would like to inform you of the new “normal”

Swan Bay Resort and Marina is considered an essential infrastructure that is a place of accommodation (i.e. hotels, campgrounds), can perform boat repair and maintenance  and is able to operate under the following guidelines:

  • Appropriate face masks will be worn by guests and all employees

  • No social gatherings of more than 30 people at any time

  • Social distancing must be observed at all times (6ft)

  • Housekeeping, marina operations, boat repair and maintenance must adhere to strict social distancing and sanitization protocols

  • Proper signage on the property is provided to adhere to the guideline below and social distancing protocol

 

Dear Valued Guest,

On behalf of our entire staff, we would like to welcome you to our property! We are honored that you have chosen to stay with us and look forward to providing you with a memorable experience.

For your convenience, we would like to remind you of some important information prior to your arrival:.

  • Credit cards used at time of reservation/check-in will be kept on file and may be charged by management for any additional charges incurred during the duration of your stay; without any signature or approval.

  • One gate card will be issued to each site for entrance into the park. The gate card and keys will be returned to the Reservations Office upon departure. Any cards or keys that are not returned, lost, or stolen will include a  $10.00 charge for gate card and/or 10.00 charge for the Rental Unit Key and charged to the credit card on file.

  • Only one vehicle should enter through the security entry/exit gate at a time. There will be a $100.00 charge to the credit card on file for any damage to the gate for failure to comply.  Swan Bay Resort is not responsible for any damages to your vehicle.

  • Please let us know in advance if you will be bringing a Golf Cart as we will need proof of insurance and a driver's license.

  • No trailers or car dollies of any type allowed in parking spaces or RV sites, with the exception of pull through sites. Accessory trailers in pull through sites must remain hooked-up to the RV. All others must be parked in the designated trailer parking area. 

Reservations

An advance deposit of 50% of the total reservation is required at the time of booking for all reservations.

The credit card used at time of reservation/check-in will be kept on file and may be charged by management for any additional charges incurred during the duration of stay, with or without any signature or approval.

Prohibited activities:

  • Tents

  • Generators with the exception of dry camping

  • Any type of camper without hookups

  • Tarps

  • Overnight use of any kind of outside lighting as a consideration of other campers

  • Disorderly behavior, walking, running, riding or driving through any site

  • Washing of RV or vehicles

  • Oil changes and lubes

  • Clothes-lines

  • Hanging clothes outside

  • Hot grills on picnic tables (tables provided on all sites)

  • Any permanent connections such as: foundations, porches, storage buildings/units/trailers, or roofs shall not be constructed

  • Digging

  • Permanent lawn ornaments

  • Mats or carpets covering grassy areas

  • Dumping of liquid waste of any kind on grounds or curb-side trash

  • Parking of Accessory Trailers of any type (boat, tow dolly, cargo, flat, storage, car, motorcycle, utility etc.) on RV sites or in parking spaces. (see Accessory trailer Policy).

  • No underage drinking allowed. Violators will be reported to the authorities.

  • No Solicitation of any type will be permitted. For Sale signs, commercial ventures, and any solicitation will require written pre approval from management.

The registered guest is responsible for the actions of their children and visitors.

Trees, landscaping and foliage are to be respected. There will be no:

  • Ropes and chains tied to trees or signs

  • Nails in trees

  • Climbing, cutting or trimming of trees

There is a minimum $150 assessment for willfully damaging, cutting, breaking branches, or peeling bark from trees, in addition to possible eviction.

RV Sites:

  • Check-in time is 2pm, Check-out time is 11am

  • Reservations for site rentals require a 50% Deposit at time of booking. Deposits are forfeited for non-arrival on a scheduled date.

  • Electric charges will be assessed at a flat rate of $5/day for 20/30amp or $10/day for 50amp and extended stays of 7 days or longer will be charged metered electric usage at $.2697 per KWH for the entire length of stay.

  • Unless otherwise stated 6 guests are included in each site rate. Any additional adult guests over 6 people will cost $5 per person/per day. Children under the age of 6 are included in the rate. Unless otherwise stated, 8 guests maximum (including children) per space.

  • Anyone who visits a registered guest at an RV site will be required to sign in at the front office and pay a $10 visiting fee.

  • A full refund minus the $25 cancellation fee will be given on cancelled site reservations providing notice has been received a minimum of 14 days prior to your arrival date. Cancellations within 14 days of your check-in date will result in your deposit being forfeited. Sorry, no refunds will be given for early departure or inclement weather.

  • Upon departure, all sites should be left neat and clean including fire pit and pet waste.  Any damages or excessive debris could result in additional charges to the credit card on file with or without notice.

  • Upon departure, please place your gate card in the drop box to the right of the office.

  • No subletting allowed.

 

Chalets, Cottages, the Bungalow and the Floating Cottage:

  • Check-in time is 4pm, Check-out time is 11am

  • Reservations for site rentals require a 50% Deposit. Deposits are forfeited for non-arrival on a scheduled date.

  • A $20 per day per pet fee will be incurred for any pets staying in the unit.

  • A $250 pet fee could be incurred to cover excessive pet damage that is discovered after departure.

  • Anyone who visits a registered guest at a site will be required to sign in at the front office and pay a $10 visiting fee.

  • A full refund, minus the $150 Cancellation Fee, is provided when cancelling Rental Unit reservations providing notice has been received a minimum of 21 days prior to your arrival date. Sorry, no refunds will be given for early departure or inclement weather.

  • Unless otherwise stated, 8 guests are included in each Chalet, 6 guests are included in each Bungalow rate, and 4 guests are included in each Cottage rate. Any additional adult guests will require a $50.00 per person/per day fee.

  • Units are set up with bed linens, bathroom towels and kitchen towels for your use during your entire stay. Fresh towels and linen are not provided. Coin operated washers and dryers are available for use if necessary.

  • DAILY MAID SERVICE IS NOT PROVIDED.

  • All of the rental units are smoke free. There is NO SMOKING inside any rental units. Failure to abide by the NO SMOKING policy will result in a Cleaning Fee mentioned below.

    • Management will inspect each unit after check-out. Failure to leave any Rental Units clean will result in a $250.00 cleaning fee applied to the credit card on file.

  • A $100 Short-Term Cleaning Fee during peak season (June 19- Sept 4) will be charged for stays less than 5 days in the Rental Units.

  • Gas grills are provided for all chalet and cottage rentals. Upon arrival, gas grills are clean and ready to use. Grills must be left clean upon departure or a $65 cleaning fee will be charged to the guest’s card used at check-in.

  • Rental units must be cleaned and all trash to be placed outside for curb-side pickup. All floors must be swept and mopped, kitchens must be cleaned and dishes washed, linens and towels must remain in the rental unit upon check-out.

  • Upon departure, please place your gate card and key in the drop box to the right of the office.

  • No subletting allowed.

 

Seasonal Sites:

  • Upon check-out prior to the end of the season, RV sites and/or Rental Units will become available for use by other customers if you leave the property early.

  • Usage by anyone will require registration at the office and payment of the daily site charge or guest visitors' fees.

  • Seasonal sites are not required to have their guests pay a $10 visiting fee at the main office.

  • No subletting allowed.

 

Marina Slips:

  • Check-in time is 2pm, Check-out time is 11am

  • Electric charges will be assessed at a flat rate of $10/day for Marina Slips.

  • A full refund minus the $25 cancellation fee will be given on cancelled reservations providing notice has been received a minimum of 14 days prior to your arrival date. Cancellations within 14 days of your check-in date will result in your deposit being forfeited. Sorry, no refunds will be given for early departure or inclement weather.

  • Upon departure, all dock spaces should be left neat and clean including food/drinks, boating gear, or any pet waste. Any damages or excessive debris could result in additional charges to the credit card on file with or without notice.

 

Watercraft / Bike Rentals:

  • Reservations for any Watercraft or Bike rentals will require a 50% Deposit. Deposits are forfeited for non-arrival on your scheduled arrival date.

  • NYS law requires a boater safety course as stated:

EFFECTIVE DATE:
This act shall take effect January 1, 2020 and shall apply to all operators born on or after January 1, 1993,
January 1, 2021 and before January 1, 2022 this act shall apply to all operators born on or after January 1, 1988
January 1, 2022 and before January 1, 2023 this act shall apply to all operators born on or after January 1, 1983;
after January 1, 2023 and before January 1, 2024 this act shall apply to all operators born on or after January 1, 1978;

  • A copy of the renter’s boater safety course certificate is required to rent a Pontoon boat or fishing boat & must be presented at check-in.

  • All Watercraft & Boat Rentals require a damage hold on a valid credit card.

    • Pontoon Boat rentals require a $2500 damage hold on a credit card until the day of departure.

    • Stand Up Paddle Board rentals require a $750 damage hold on a valid credit card until the day of departure.

    • Kayak rentals require a $250 damage hold on a valid credit card until the day of departure.

    • Bike rentals require a $300 damage hold on a valid credit card until the day of departure.

  • A full refund, minus the $25 cancellation fee, will be given on any cancelled watercraft or bike rental providing that notice has been received a minimum of 14 days prior to your arrival date. Cancellations within 14 days of your arrival date will result in your deposit being forfeited. Sorry, no refunds will be given for early departure or inclement weather.

 

REFUND POLICY:

An advanced deposit of 50% of the total reservation is required at the time of booking for all stays.

Sorry, no refunds will be given for early departure or inclement weather. Refunds will also not be given if guests do not show up, choose to leave before departure date, or are evicted due to policy violations.

 

CAMPERS MANUAL:

Definitions
For the purpose of this manual the following definitions apply:

  • Registered Guest -- Individual who reserves or rents an RV site, rental unit or boat slip

  • Patron -- Customers of “The Rift” retail store, “The Why Knot Tiki Bar” and the Sales and Service Department

  • Employee -- Individuals hired by Swan Bay Resort for wages or salary and in a position below the executive level

  • Visitor -- Any individual visiting a registered guest

 

Wi-Fi Policy

A free Wi-Fi connection is provided for your convenience with a bandwidth capable of performing most online searches and transactions, as well as a paid service high speed Wi-Fi connection that offers the capability of streaming several devices at once. The bandwidth may be limited during times of higher occupancy.

How to connect:

  1. Find Swan Bay Resort on your device WiFi settings

  2. When it connects, you will get an information screen

  3. You will have to accept the terms of use and check the box

  4. If you want to upgrade to the high speed connection, choose your option under “Select a Package” OR

  5. If you want the free version, hit connect at the bottom

If you have any questions, connection issues, or billing inquiries, please contact Ridgeview Communications technical support at:
(844) 591-3060
M-F 9am-5pm

Use of the Wi-Fi system constitutes acceptance of the Terms of Use. You must comply with local, state, federal, and international laws and regulations, including, but not limited to, copyright and intellectual property rights laws. All registered guests, visitors, patrons and employees will be personally responsible for any violations of aforementioned laws and regulations.

The registered guest is responsible for the actions of their children and visitors.

 

Visitor Policy

Visitors are welcome at Swan bay Resort and must register at the main office with:

  • Name of the person visiting

  • Length of stay

  • Campsite # visiting

  • License plate number of vehicle

Campsite visitors will be charged $10 per day, per car. All visitor vehicles must be parked in designated Guest parking areas and not on visiting guests’ sites. Visiting hours are 9am-10pm. If not registered for overnight, visitors MUST depart by 10 pm.

Seasonal Campsite Visitors are not required to pay a $10 visitor fee, but are still required to sign in at the front office.

Outside visitors attending the Why Knot Tiki Bar are not required to pay a $10 visitor fee, but are still required to sign in at the front office.

The registered guest is responsible for the actions of their visitors.

 

Accessory Trailer Parking Policy

All accessory trailers must be registered at the Welcome Center upon check-in. Guests must provide registration & license number for the accessory trailer. Guest will receive a trailer tag with:

  • Guest last name

  • Date of departure

  • License/Registration number

Trailer tag is to be displayed on the tongue of the trailer at all times.

Car dollies or accessory trailers can be left attached to RVs that are parked in pull through sites only. 

No trailers or dollies of any type allowed in parking spaces or on RV sites.

Any trailer that is in violation of this policy may be towed at owner’s expense.

 

Pet Policy

  • All pets must be registered, and a pet policy form must be completed and signed upon arrival at the Welcome Center.

  • Current Rabies Vaccination Certificate must be presented at the office upon arrival or emailed to us prior to arrival.

  • All pets must be on a tethered leash at all times, except within the dog park.

  • Pet owners must clean up after their pets in all areas of the park including the Dog Park. Pet Waste Disposal Stations are located all throughout the park.

  • No pets allowed in the swimming pool areas (see Pool Policy).

  • Quiet is a must. If barking continues, the owner will be asked to leave with no refund.

  • No aggressive pets, or any that have previously bitten or attacked people or other pets will be allowed in the park.

  • Pet owners will be held accountable for any injury/damage or costs caused by pet(s). In addition, the pet owner is expected to resolve any injury/damage issues directly with the injured party, whether that be other guests or the park itself.

  • Any registered guests, visitors and patrons who are unable to control their pets must remove them from the premises or the animal may be taken by local animal control authorities.

  • A $250 refundable pet deposit may be collected at time of check-in for Chalets and Cottages and secured with a valid VISA, MasterCard or Discover card. The deposit will be returned within 7days of departure after proper inspection is completed and site/rental unit is left in the same (or better) condition, clean and smell free, as was found upon check-in.

  • All registered guests, visitors and patrons must be considerate of other campers who will be using the campsite after departure. All sites and rental units will be left clean of trash/debris, smell free and free of pet waste. Any site or rental unit left otherwise will incur a $250 cleaning fee.                         

The registered guest is responsible for the actions of their visitor’s pets.

 

Pool Policy

Swan Bay Resort has 2 heated pools for registered guests only and are open from 8am-9pm.

Please read and adhere to all pool rules posted at the pool facilities upon entering the pool areas.

Two or more adults (18 years or older) must be present at the pool when the pool is in use, with at least one adult on the pool deck. Do not swim alone.

Children under 16 years of age must be accompanied by an adult at all times that is responsible for their safety and behavior while at the Pool Facility and Marina Facility; unsupervised children will be returned to their site.

The following is prohibited in pool areas:

  • Diving

  • Running

  • Bicycles, skateboards, etc.

  • Excessive splashing/horseplay

  • Glass containers and other breakable material (plastic cups only)

  • Consumption of alcoholic beverages while swimming

  • Pets, with the exception of Service dogs that have the proper certification.

Smoking is allowed in the posted smoking areas only.

Swim at your own risk as there is no lifeguard on duty. 

In case of an emergency, please call 911 with the emergency pool phone located left of the bar.

Maximum pool capacity is 50 guests per pool.

Pool areas may be closed at any time due to inclement weather or maintenance services.

The registered guest is responsible for the actions of their children and visitors.

Violations of any pool policies will not be tolerated.

 

Boat Launch Policy

  • Daily launch permits are required and may be purchased at the Welcome Center. Daily permits are valid for one 24-hour period. Permits must be properly displayed at all times while in the Park. Registered guests of Swan Bay Resort are allowed to utilize the boat ramp when needed.

  • Vehicles and/or boat trailers must be parked in the designated parking area (see accessory trailer parking policy).  Vehicles/trailers parked in a non-designated parking area or parked without a permit may be towed at the owner’s expense. Vehicles and/or boat trailers must not be left in the boat launch for more than 10 minutes.

  • The boat launch is for daily launching of motorized boats. Doing any type of service work on your motorized boat or trailer in the boat launch is strictly prohibited.  

    • Outside contractors are not allowed to service any watercraft on Swan Bay property (see Maintenance Repair and Service Policy).

  • Follow applicable signage for traffic, launching, staging, and parking. Launching or loading boats on ramp is limited to 20 minutes.

  • All Park rules apply in the boat launch area. Keep pets on leash & pick up after them.

  • Fire lanes must be kept open for emergency vehicles. Emergency response vessels take priority in launching. Emergency response vehicles take priority in all areas within the launch facility.

 

Bathhouse Facilities

  • Swan Bay Resort bathhouses and are for registered guests only.

  • NO UNSUPERVISED CHILDREN AROUND BATHHOUSEs AT ANY TIME.

  • NO SMOKING in any bathhouse facility at any time.

 

Laundry Facility

Swan Bay Resort has 4 laundry facilities attached to each bathhouse.

Anyone using the laundry facility should:

  • Be timely when removing clothes and never leave clothes in the washer or dryer after the cycle has been completed.

  • Keep the laundry room neat and tidy, please clean up any spills.

  • Empty dryer lint tray after use.

  • Not over load machines to avoid damage to equipment.

  • Do not leave clothes, children, or pets unattended at any time.

 

Restrooms

Swan Bay Resort has 4 bathhouses, each with men’s and women’s restrooms which include showers.

Anyone using the bathhouses should:

  • Keep the restrooms neat and tidy, please clean up any spills or messes.

  • Do not use sinks for cleaning your dishes, clothes or even fish that you so happily caught.

  • Do not take hot water from the sinks for any reason.

  • Be respectful and timely when using shower facilities.

  • The registered guest is responsible for any & all actions of their children and visitors.

  • Report any issues to management regarding:

    • Cleanliness

    • Disturbances

Camp Fire Policy

  • Fires must be kept small, supervised, and in control..

  • Fires may only be built within established fire rings that are located at each RV site and Chalet, and are not to be moved from their current location unless otherwise approved by Swan Bay Management.

  • Campers will incur a $150 fine for moving any fire rings without management approval.

  • Campers are not to bring firewood into the park that was purchased off site, as invasive insects and diseases from other areas threaten our environment.

  • Firewood and fire starters are available for purchase onsite at “The Rift” Boutique in the Front Office and can be delivered free of charge to any site.

  • After hours firewood purchases may be made using "the honor system" by returning to the welcome center or retail store during morning business hours the next day with payment.

Standing trees may not be cut.

Fires are not to be pyramided or have flames more than 2 feet high.

Portable fire pits are allowed but must be in an enclosure. Please notify Front Desk that you brought one with you.

Fires are not to be left unattended, must be fully extinguished prior to departing campsite, and no fires are allowed between 2am - 8am OR at other times when directed by management or fire authorities.

The registered guest is responsible for the actions of their children and visitors.

 

Children Policies

Anyone under the age of:

  • U-18 is prohibited from driving Golf Carts on Swan Bay Property (see Golf Cart Policy)

  • U-16 must be accompanied by an adult at the Pool Facilities and Marina Facilities at all times

  • U-13 must be accompanied by an adult at the restrooms, showers, play areas, and resort buildings

  • Children (or adults) are not allowed to play on fences, in or around the restrooms and shower areas or in any of the vacant buildings.

 

Recreational Vehicles

Most types of recreational vehicles are allowed on the grounds, such as:

  • Bicycles

  • Roller Blades

  • Scooters

  • Skateboards

  • Drones are NOT allowed

Please contact us if your recreational vehicle is not listed.

Ride only on paved roadways and do not ride after dusk.

Do not ride on the grass, playground area, marina, pavilion tent area, pool area, or through landscaping; do not ride on any place that is not appropriate to drive a car/truck.

All children under the age of 14 years must properly wear a safety helmet when riding bicycles per state and local laws. All cyclists must ride at a reasonable speed and not skid tires when stopping.

The registered guest is responsible for the actions of their children and visitors.

 

Fire Arms/ Fireworks Policy

Fireworks

Fireworks of any kind are not allowed on Swan Bay property at any time, per NYS.

Fireworks include but are not limited to any device or components that when used or ignited, project or disburse metal glass or brittle plastic fragment such as:

  • Cherry bombs

  • Roman candles

  • Firecrackers 

  • Bottle rocket

  • Shells and rockets

  • M-80s and M-100s

  • Helicopters

  • Sparklers

Any type of fireworks (including sparklers) are a potential fire hazard to the resort and authorities will be notified of any one who violates this policy. Violators may be evicted from the property.

 

Firearms

Firearms that are kept in your personal vehicle and for which you have a valid permit may be brought onto Swan Bay Resort property. It is suggested to bring your valid permit with you.

Firearms include, but are not limited to:

  • Hand guns

  • Rifles

  • Pellet guns

  • BB Guns

  • Air Guns

However, such firearms may not be removed from your vehicle or discharged at any time while on Swan Bay Resort property and must be locked up or secured in an appropriate manner.

If any firearms are brandished in any way you may be asked to leave the premises without refund.

This policy only applies to the presence of firearms on Swan Bay Resort property or vehicles and should in no way be construed as a violation of rights under state or federal laws.

 

Golf Cart Policy

Swan Bay Resort transient guests are permitted to have a golf cart on site. Electric powered golf carts are preferred. Gas powered golf carts with mufflers and a low noise level may be accepted under management’s discretion (must call for approval). Carts must be in good condition with headlights and rear lights.

Golf Cart operators are subject to the rules of the road, including: stopping, turning, and safe operation. Golf Cart operators observed in violation of the following rules can have their golf cart privilege revoked at any time.

  • Golf Carts must be registered with the Reservations Office and a liability form must be completed and signed upon check in.

  • A provided Golf Cart Pass is to be displayed on the Golf Cart at all times.

  • Drivers must be 18 years or older and possess a valid drivers’ license, a valid auto insurance card with liability limits of at least $100,000.00 and must submit a copy of your auto declaration page to the Reservations Office prior to arrival or upon arrival.

  • Only site holders with a valid driver’s license are permitted to operate the cart. No visitors, friends, or family are permitted to operate the cart at any time.

  • Golf Carts are to be operated at speeds no greater than 10MPH or as safety concerns demand. Operators should always consider the terrain, weather conditions, and existing pedestrian and vehicular traffic, which may affect the ability to operate the Golf Cart.

  • Golf Carts are not to be driven on any landscaped areas.

  • Golf Carts will be operated with the utmost courtesy, care, and consideration for the safety of pedestrians in such a manner that they do not impede or interfere with normal pedestrian or vehicular traffic flow on sidewalks, ramps or roadways.

  • Golf carts must be parked within the boundaries of your site.

  • Golf cart keys must be removed from the golf cart when not in use to avoid any unauthorized use by other guests.

  • Golf cart owners are responsible for their golf carts and occupants.

Anyone in violation of these rules will have their Golf Cart privileges revoked.

The registered guest is responsible for the actions of their children and visitors.

 

Maintenance Repair and Service Policy

Any and all service work to be completed on Swan Bay RV’s, Seasonal Cottages, and Watercrafts must be performed by Swan Bay Resort professionals, including but not limited to:

  • Refrigerator repair

  • Deck construction

  • HVAC repair

  • Grounds maintenance

  • Engine repairs

  • Slide-out repair

Please contact us directly if you need help with personal equipment that you brought on to the property.

 

Marina Policy

The Marina facilities are for registered guests only. Permits must be purchased at the Marina and properly displayed at all times while in the park. Daily, weekly, monthly and seasonal fees are required to utilize Swan Bay Resort Marina facilities and may be paid at the Welcome Center or the Marina Office.

Registered guests of Swan Bay Resort are allowed to utilize the boat ramp as needed (see Boat Launch Policy).

Anyone arriving by boat to visit the Tiki Bar or any other amenity of the park must FIRST register with Marina Office upon arrival and display visitors' passes on watercraft.

Swan Bay Resort & Marina upholds the NYS boater safety laws that require a boater safety course for operation of any motorized watercraft as stated:

  • EFFECTIVE DATE:
    January 1, 2020 and shall apply to all operators born on or after January 1, 1993,
    January 1, 2021 and before January 1, 2022 this act shall apply to all operators born on or after January 1, 1988
    January 1, 2022 and before January 1, 2023 this act shall apply to all operators born on or after January 1, 1983;
    after January 1, 2023 and before January 1, 2024 this act shall apply to all operators born on or after January 1, 1978

Vehicles and/or boat trailers must not be left in the boat launch area for more than 10 minutes (see Boat Launch policy).

Vehicles and/or boat trailers must be parked in the designated parking area (see Accessory Trailer Parking Policy and Vehicle Policy). Vehicles/trailers that are parked in a non-designated parking area, or parked without a permit, may be towed at the owner’s expense with or without knowledge of park doing so.

Fire lanes must be kept open for emergency vehicles. Emergency response vessels take priority in launching. Emergency response vehicles take priority in all areas within the launch facility.

Any and all service work to be completed on Swan Bay Marina watercrafts must only be performed by Swan Bay Resort professionals (see Maintenance Repair and Service Policy).

No unsupervised children around the marina facility or boat ramp area at any time.

All other park rules apply in the Marina area.

 

Noise and Disturbance Policy

A noise or disturbance is defined as any loud or unpleasant noise that causes disruption. This includes, but is not limited to:

  • Disorderly conduct

  • Domestic violence

  • Loud music or yelling

  • Intruding/encroaching on another campsite

 

Any and all employees, registered guests, visitors or patrons shall respect the rights and privacy of others and shall maintain the quiet hours at Campsites, Marina and Rental units.

A short cut through other occupants’ campsites is discouraged.

 

Quiet Hours (whisper quiet):
10pm-8am weekdays
11pm-8am on Fridays, Saturdays, & Sundays

During quiet hours: No singing or talking, playing instruments, TV's, radios, tape players, CD players or any other electrical devices that can be heard off of your site OR anywhere on the grounds.

During the remaining portion of the day: All occupants and visitors will refrain from creating a disturbance or causing unreasonable noise that may disturb others. Construction, building, or repairs (involving hammering, sawing, drilling, pounding, etc.) is NOT permitted on weekends or holidays unless approved by Management and deemed necessary for the continued development of the Resort. Those activities are allowed only between 8am-5pm during the weekdays unless prior approval by Management has been put in place.

Loud and objectionable noise is not allowed at any time. Once Swan Bay management has determined that a disturbance exists due to a guest complaint or witnessed by management themselves, the offender will then be reminded of the rules for our park. If the disturbance continues, the guest(s) stay will be terminated without refund.

Profanity or violence towards others and the park team will not be tolerated.

The registered guest is responsible for the actions of their children and visitors.

 

Safety/Security Policy

Safety within Swan Bay Resort is a number one priority for any individual that enters the park.  In order to maintain a safe environment for all registered guests, visitors, patrons and employees, we must all:

  • Observe all park rules

  • Observe proper speed limits

  • Watch out for children at or near the water, boat launch. or on any docks

  • Carry a flashlight after dark.

  • Not ride bikes, scooters, etc. after dark

  • Watch for children riding bikes, scooters, etc. on roads and parking lots

  • Not engage in underage drinking; any offender will be reported to the proper authorities

  • Keep campsites clean, neat and free of fire hazards and clutter

  • Be able to move vehicles (cars, trailers, RV’s) quickly in case of emergency

Personal property should be secured at all times. We are not responsible for lost, stolen, damaged, or left behind items. You may contact us to see if we have found your missing item and arrange shipment with management.

 In order to secure personal property all patrons and employees must:

  • Lock up vehicles

  • Report suspicious behavior to management or a Nighttime Groundskeeper

  • Adhere to all state, county, and local laws

The Welcome Center, management, or Nighttime Groundskeepers are available to assist you with any concerns you may have.

The registered guest is responsible for the actions of their children and visitors.

 

Utilities Policy

Swan Bay Resort provides full hook up including water, electric, and sewage hook ups for all self-contained RV’s.

Tent camping is not allowed. 

All RVs are required to have adequate surge protection devices. Alteration to the electric, water or sewer connections provided by the Resort is prohibited.

Registered guests will adhere to specific legal requirements when connecting to sewer, water and electric services at the campground/resort.

Black/Gray Holding Tanks must ONLY be emptied into sewer receptacles at your assigned site or at the Dumping Station located near the Marina Service Center. The sewer hose must be properly secured to both the RV and the sewer inlet. A tight seal by a sewer donut (sewer ring) or a screw-type connector must be free of leaks - contact the Welcome Center if you need assistance.

If you have a waste spill from your sewer at your site or at the dumping station, you must do your best to clean it up and contact the Welcome Center to report the spill. If you leave the resort without addressing and cleaning up the spill, you will be charged a cleaning fee $250.

Ground disposal of any drain water (gray or black) is prohibited by State Law. Wastewater from RVs (including sink water) must be disposed of into sewer drains.

We may occasionally experience utility outages that are beyond our control.

 

Vehicle Policy

All vehicles entering Swan Bay Resort must be currently registered, in good running order, operated by a licensed driver and have a valid inspection.
RVs must be RVIA certified and are subject to Management Approval.

All vehicle license numbers must be recorded upon registration (check-in) at the Welcome Center.

  • ONE gate card will be issued to each RV site for entrance into the park and ONE gate card plus ONE key will be issued to each Rental Unit for entrance into the park and the unit.

    • The gate card and keys will be returned to the Reservations Office upon departure in the dropbox.

    • A $10 charge for gate card and/or $10 charge for Rental Unit Key will be incurred on your account and charged to the credit card on file for any that are unreturned, lost or stolen.

  • Only one vehicle should enter through the security entry/exit gate at a time. There will be a $100.00 charge to the registered guest’s credit card on file for any damage to the gate for failure to comply. Swan Bay Resort is not responsible for any damage to the vehicle.

  • All posted traffic signs must be obeyed. Speeding violations will not be tolerated; the posted speed limit is 10 mph and is strictly enforced.

  • Two Vehicles are allowed per site and must be parked completely on the site either on the concrete pad or driveway. If there is not enough room at your site for your second vehicle, it must be parked in the designated parking area near the main office.  NO PARKING ON GRASS

  • No boat, utility, storage or auto trailers may be parked in RV sites. Vehicles in violation of these rules will be towed at the owner’s expense (see Accessory Trailer Parking Policy).

  • Washing of RVs is prohibited.

  • Golf carts are allowed to be operated only by licensed drivers and all passengers must be safely seated at all times (see Gold Cart Policy).

  • Gas powered skateboards or other recreational items, and dropping camper shells are not permitted.

The registered guest is responsible for the actions of their visitors.

 

Videography/Photography Copyright Policy

Commercial photography and videography is often conducted at Swan Bay Resort. You may appear in photographs or video that may be used in advertising, news reporting, public relations, or other activities regarding the Resort.

Employment, Reservations or a visitor’s pass at Swan Bay Resort constitutes your consent for Swan Bay Resort to use any photographs or videos it deems appropriate without payment, inspection, or review.

All photography and videography is copyrighted by Swan Bay Resort and remains property of Swan Bay Resort.

Usage of Drones are not allowed at Swan Bay Resort.

 

WASTE MANAGEMENT POLICY:

Waste handling including: the transfer and disposal of waste from within the resort and unauthorized dumping on Resort property is not tolerated. Please attempt to minimize waste by recycling before disposal.

All guests must supply their own bags for general waste (clear bags are required) and use separate baggage for recycling and returnable beverage containers.
Curbside pick-up between 8am-11am

General Waste
General waste refers to waste that is classified as non-hazardous, and can be defined as waste that does not pose an immediate threat to public health or the environment when properly managed. The general waste stream generated at the resort is expected to consist of solid waste generated from household waste, daily operation activities, wood, paper, cardboard metal or plastic packaging, glass etc.

General waste must be disposed of in clear garbage bags.

Recycling
Please attempt to recycle items listed below in separate baggage from waste:

  • Cardboard

  • Newspaper

  • Glass

  • Steel

  • Aluminum

  • Office paper

  • Plastic

Recycling and returnable beverage containers are to be sorted and placed in separate bags that do not have to be clear. Returnable beverage containers refer to any empty beverage container that may be returned for refund of a deposit.

Any type of waste is not to be:

  • Disposed of in restroom, laundry room or other building trash cans

  • Stored in unsecured containers without lids

  • Stored on any site if departing within 24 hours or more

  • Burned

  • Dumped on the ground, per New York State Law

 

Any additional questions, concerns, comments will be accepted by phone at (315) 482-7926 or by email at manager@swanbayresort.com.

Enjoy your stay and we can’t wait to have you back!

Swan Bay Resort - in the heart of the 1000 Islands

Our Address

43615 State Route 12

Alexandria Bay, NY - 13607

Contact Us

TEL: 315-482-SWAN   

E-MAIL: manager@swanbayresort.com

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