Location:Swan Bay Resort & Marina, Alexandria Bay, NY

Position Type: Full-Time Seasonal (Starting Mid-May)

Compensation: $17.00 - $19.00 per hour

About Swan Bay Resort & Marina:

Nestled in the heart of the Thousand Islands, Swan Bay Resort & Marina offers a unique waterfront escape, complete with stunning views, exquisite accommodations, and an array of events for the whole family. Our mission is to make every stay memorable, ensuring that your time with us is nothing short of extraordinary. Our culture is built upon our core values:

• Excellence Wins: We go above and beyond to create unforgettable moments. Growth isn’t just a goal—it’s a mindset. Every interaction reflects care, quality, and a genuine belief that our guests come first.

• Together, We Thrive: Trust, communication, and accountability are the heart of our team. We support one another with empathy and grace, knowing we are stronger together. Commitment to Swan Bay means embracing our shared vision and celebrating our successes as a family.

• Hustle with Heart: We approach each day with gratitude and a solution-focused mindset. Proactivity and adaptability guide us to work smarter, not harder. Our actions set the standard for others to follow, cultivating an atmosphere of possibility and progress.

Job Overview:

As a Front Desk Specialist, you will be the first point of contact for our guests, embodying the warmth and hospitality that Swan Bay Resort & Marina is renowned for. Your role is pivotal in ensuring guests have a seamless and memorable experience from arrival to departure. This position requires flexibility, including working holidays and weekends, with shifts ranging between 8:00 AM and 8:00 PM.

Key Responsibilities:

• Guest Reception & Services:

• Greet and welcome guests upon arrival with a friendly and professional demeanor, exemplifying our commitment to Excellence Wins.

• Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency.

• Providedetailed information about resort amenities, events, and local attractions.

• Addressand resolve guest inquiries, concerns, or complaints promptly, reflecting ourdedication to exceptional service.

• ReservationManagement:

• Handlephone calls and emails related to reservations, cancellations, andmodifications.

• Utilizereservation software to manage bookings and maintain accurate records.

• BoutiqueOversight:

• Assistin the daily operations of our on-site boutique, including inventory managementand sales transactions.

• Ensuremerchandise displays are appealing and stocked appropriately.

• AdministrativeDuties:

• Maintaina tidy and organized front desk and lobby area.

• Performclerical tasks such as filing, photocopying, and data entry.

• Coordinatemail distribution and manage incoming deliveries.

Qualifications:

• Education& Experience:

• Highschool diploma or equivalent preferred.

• Priorexperience in customer service, hospitality, or front desk roles isadvantageous but not mandatory.

• Skills& Attributes:

• Proficiencyin Microsoft Office Suite and familiarity with reservation systems.

• Exceptionalverbal and written communication skills.

• Strongorganizational abilities with attention to detail.

• Abilityto multitask and prioritize in a dynamic environment.

• Professionalappearance and adherence to dress code standards.

• Resourcefuland proactive problem-solving skills.

• Abilityto commute to Alexandria Bay, NY 13607.

Benefits:

• Competitivehourly wage of $17.00 - $19.00.

• Employee discounts on resort amenities and services.

• Opportunity to work in a picturesque setting alongside a dedicated team. 

Swan Bay Resort & Marina is an equal opportunity employer.

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