Housekeeping Manager – Swan Bay Resort & Marina

Alexandria Bay, NY
Full-Time • Seasonal (Spring–Fall)
The Best Place to Work in the North Country

Overview

Join our dynamic hospitality team at Swan Bay Resort & Marina as our Housekeeping Manager, where you'll lead and inspire an incredible team to deliver exceptional cleanliness, warmth, and comfort throughout the resort. This hands-on leadership role ensures that every guest experiences the pristine, welcoming environment that defines Swan Bay—their home away from home.

If you thrive in a fast-paced setting, lead by example, and take pride in upholding excellent standards, efficiency, and consistency, this opportunity is the perfect fit.

Our culture is driven by our core values:
✨ Excellence Wins
✨ Together, We Thrive
✨ Hustle with Heart

ResponsibilitiesDaily Operations & Quality Standards

• Oversee daily housekeeping operations across 17 lodging units (tiny homes + chalets), 3 bathhouses, and all shared spaces.
• Maintain Swan Bay’s signature high standards of cleanliness, comfort, and presentation.
• Work alongside your team during busy days to support quality, consistency, and efficiency.

Team Leadership

• Lead, motivate, and support a positive, collaborative housekeeping team.
• Hire and train an amazing seasonal staff who take pride in their work.
• Foster a culture where accountability, teamwork, and excellence are the norm.

Systems & Process Improvement

• Utilize Swan Bay’s existing checklists and housekeeping systems.
• Identify opportunities to improve and refine systems for clarity, efficiency, and team success.
• Maintain organization and flow in the laundry room, ensuring timely turnover and inventory readiness.

Coordination & Communication

• Partner with Maintenance and Front Desk to ensure smooth turnovers and quick response to issues.
• Communicate clearly and professionally with all departments to keep operations aligned.
• Monitor supply levels, linens, and equipment needs; coordinate purchasing when necessary.

Experience & Skills

• Proven experience in housekeeping leadership or hospitality operations.
• Strong understanding of cleaning best practices and guest readiness standards.
• Exceptional attention to detail with a passion for maintaining high-quality spaces.
• Organizational strengths with the ability to prioritize tasks and streamline workflow.
• Comfortable being held accountable and holding others accountable in a supportive way.
• Enjoys improving systems—not creating them from scratch, but making them better.
• Positive, team-oriented leader with a “Hustle with Heart” mindset.

Why You’ll Love Working Here

• A supportive, uplifting workplace grounded in teamwork and appreciation.
• A leadership team that values your ideas and invests in your growth.
• A stunning waterfront environment in the Thousand Islands.
• A culture rooted in creating memorable guest experiences and being the “best place to work in the North Country.”
• A chance to take pride in keeping Swan Bay clean, welcoming, and unforgettable.

Job Type: Full-time

Work Location: In person

Pay Range (depending on experience)

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